become.1 GmbH - Invalid vouchers – Incident details

All systems operational

Show current status

Invalid vouchers

ResolvedPartial outage 10%24 hours 29 minutes

Affected

App

Operational from 1:29 PM to 1:58 PM

API

Partial outage from 1:29 PM to 1:58 PM

  • ResolvedUTC

    All services are back up and running as usual. Thank you for your patience.
    We are now implementing measures to prevent incidents of this kind in the future.

  • IdentifiedUTC

    We're still working to resolve the issue with automatic voucher generation. We've identified that our voucher provider recently performed a security update, and during this process, our IP address for the ordering system was no longer whitelisted.

    We're in contact with our provider and are awaiting a fix to re-enable our access.

  • InvestigatingUTC

    We're currently experiencing an issue with our automatic voucher generation feature. When you try to create vouchers, you might see an "invalid PDF" message. This is due to a problem with our voucher provider.

    We sincerely apologize for any inconvenience this causes. Our team is actively working on a solution to get things back up and running as quickly as possible.