become.1 GmbH - Invalid vouchers – Incident details

Invalid vouchers

Resolved
Partial outage 10 %
Started 3 months agoLasted 1 day

Affected

App

Operational from 1:29 PM to 1:58 PM

API

Partial outage from 1:29 PM to 1:58 PM

Updates
  • Resolved
    Resolved

    All services are back up and running as usual. Thank you for your patience.
    We are now implementing measures to prevent incidents of this kind in the future.

  • Identified
    Identified

    We're still working to resolve the issue with automatic voucher generation. We've identified that our voucher provider recently performed a security update, and during this process, our IP address for the ordering system was no longer whitelisted.

    We're in contact with our provider and are awaiting a fix to re-enable our access.

  • Investigating
    Investigating

    We're currently experiencing an issue with our automatic voucher generation feature. When you try to create vouchers, you might see an "invalid PDF" message. This is due to a problem with our voucher provider.

    We sincerely apologize for any inconvenience this causes. Our team is actively working on a solution to get things back up and running as quickly as possible.