become.1 GmbH - Connection issues with .de domains – Incident details

Connection issues with .de domains

Resolved
Partial outage 20 %
Started 4 months agoLasted about 3 hours

Affected

Website

Partial outage from 2:48 PM to 5:54 PM

App

Partial outage from 2:48 PM to 5:54 PM

API

Partial outage from 2:48 PM to 5:54 PM

Updates
  • Resolved
    UTC
    Resolved

    Resolution: The .DE registry implemented a fix at approximately 07:54 PM EDT. Our team monitored the propagation and verified that DNS resolution returned to 100% health globally by early morning on May 6, 2026.

  • Identified
    UTC
    Identified

    Summary: On May 5, 2026, between 04:48 PM and 07:54 PM EDT, users may have experienced difficulties accessing app.become1.de due to a global issue affecting the .DE Top-Level Domain (TLD).

    Impact: During this window, DNS queries for our domain returned SERVFAIL errors for many users, specifically those using security-aware DNS providers (like Google or Cloudflare). This resulted in the application being unreachable, although our internal servers and data remained fully operational and secure.

    Root Cause: The issue was identified as an upstream failure at the .DE Registry (DENIC). Following a scheduled maintenance window, the registry encountered a global DNSSEC signing error. This caused external DNS resolvers to reject records for .DE domains as a security precaution.